With technological know-how, 29 years of experience and the competence of 500 employees at 16 locations, audius implements innovative software solutions based on Microsoft Dynamics 365 for sales, service, maintenance and facility management as well as flexible applications for various areas and comprehensive IT services.
To strengthen our support team at our headquarters in Weinstadt, Germany, we are looking for a full-time IT support staff member for our company's software products. We offer you a varied range of tasks in our rapidly developing, strongly growing group of companies.
What you can expect:
- As a member of the support team you will accept 1st level inquiries, malfunctions and problems of our customers concerning our company's software products.
- You answer technical and application-specific questions of our software solutions within the scope of 1st level support according to your specifications.
- You analyze and prioritize incoming 2nd level disruptions, obtain the relevant customer information and forward the qualified tickets to the internal 2nd level support team.
- Recording and documentation of malfunctions in the ticket system
- Support in the optimization of support processes and support of the team in the design and implementation of quality assurance measures
What you bring:
- Ideally a completed commercial or technical apprenticeship
- Experience in 1st level support, user help desk, software support etc. advantageous
- Career changer? No problem!
- Safe handling of the PC
- Basic hardware and software knowledge
- Experience in technical support, software testing processes or software development advantageous
- High customer orientation, pronounced communication skills and ability to work in a team
- Independent, structured and solution-oriented work
- Very good knowledge of written and spoken German
What you can find here:
- Creative freedom to implement your ideas
- Responsible position and interesting area of responsibility
- Flat hierarchies and short decision paths
- Career development opportunities
- Free, personal continuing education program
- Permanent position
- Supplementary company insurance
- Internal company events and joint activities
Immediately or by arrangement (full-time, permanent)
Place of action:
Then send your complete application documents, stating your salary expectations and the earliest possible starting date, quoting the reference number 2984, preferably by e-mail, to: firstname.lastname@example.org.
audius AG Skill & Ressourcenmanagement • Mercedesstr. 31 • 71384 Weinstadt • 07151 - 369 00-450 • email@example.com