Are you looking for the best way to achieve efficient service management and smooth service handling? Then have a look at audius.CRM Mobile Service. It's the perfect software for your technical field service!
With audius.CRM Mobile Service powered by Microsoft Dynamics 365, we offer you integrated service management that includes effective, visually supported employee scheduling/dispatching and mobile data entry for your technicians.
audius.CRM Mobile Service integrates seamlessly into your current IT landscape and ERP systems to help you ensure end-to-end processes within your service organization.
Benefit from the perfect service management software based on Microsoft Dynamics 365 combined with our 25 years of experience in field service management.
Implement the entire solution, incorporate specific functions into your current system landscape, base your operations in the cloud or on your own IT infrastructure – the choice is yours.
What makes audius the perfect software partner for your technical field service?
- More than 25 years of experience in field service management
- First Black Belt partner of field service in the DACH region (Germany, Austria, and Switzerland)
- Custom enhancements to the field service management solution, such as expense reporting, entry of non-productive time
- Implementation of German translation of field service on behalf of Microsoft
- Conducting of field service training for Microsoft employees and partners
- Long-standing Microsoft Gold Certified Partner
- Certified quality management
- An extraordinary drive to innovate (as evidenced by projects related to the Internet of Things (IoT) and augmented reality)
Service management solution:
- A 360° view of the customer
- Ticket and escalation management
- Customer self-service/partner portal
- Intelligent reports
Resource planning and integration:
- Dynamic staff and resource planning
- Automatic routing module
- Materials management
- An end-to-end digital process
- Microsoft integration
- Social Media resources: share information in your teams and with your customers
- Using mail, voicemail, or videos based on Skype technology
Mobile data entry:
- Support for “bring-your-own-device” environments
- Online and offline mode
- Paperless service reports
- Checklists and data
- Connectivity with machines and measurement instruments (IoT)
- Integration with Microsoft HoloLens
- Apps for iOS, Android and Windows 7,8 + 10
- Available in cloud, on-premise, and hybrid architectures
- Run your own applications in a hosted or flexible SaaS arrangement
- Wechsel der Architektur jederzeit möglich: heute on-Premise morgen in der Cloud
- Integrates into your current IT infrastructure in no time e.g. ERP solutions like SAP, Infor, Oracle, Dynamics AX, Dynamics Nav etc.
- No code, and point-and-click configuration, enable rapid implementation and easy modification
Make your field service fit for the future!
Our standardized ServiceFit Program was developed to facilitate fast, tailored implementations of audius.CRM Mobile Service. After all, every company has its own IT structures and guidelines. The ServiceFit Program is designed to customize a ready-to-run installation of audius.CRM Mobile Service based on your exact requirements.
How the ServiceCheck works
Experienced audius consultants work together with your experts to analyze the status quo of your field service processes. The optimization potential is then identified and substantiated together with the departments involved. Of course, we always keep an eye on the industry benchmark, that is, on what other companies are doing.
Documentation of the status quo and the identified optimization potential, including starting points for shaping your service even more efficiently and increasing your customer loyalty significantly.
How the ServiceWorkshop works
Specialized audius professionals carry out an individual fit-gap-analysis concerning audius.CRM Mobile Service as part of a 2-day workshop together with your experts. The analyzed gaps are documented on a high-level by us for you.
First requirement list for implementing audius.CRM Mobile Service, based on this a target price offer
To get more information or a personal presentation please contact us.