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  • audius.CRM Mobile Service: The Field Service Management Solution of Tomorrow
    Service Management of Tomorrow with Microsoft HoloLens
    audius - since 25 years always one step ahead

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audius.CRM Mobile Service: The Field Service Management Solution of Tomorrow

Are you looking for the best way to achieve efficient service management and smooth service handling? Then have a look at audius.CRM Mobile Service. It's the perfect software for your technical field service!   

With audius.CRM Mobile Service powered by Microsoft Dynamics 365, we offer you integrated service management that includes effective, visually supported employee scheduling/dispatching and mobile data entry for your technicians. 

audius.CRM Mobile Service integrates seamlessly into your current IT landscape and ERP systems to help you ensure end-to-end processes within your service organization. 

Benefit from the perfect service management software based on Microsoft Dynamics 365 combined with our 25 years of experience in field service management.

Implement the entire solution, incorporate specific functions into your current system landscape, base your operations in the cloud or on your own IT infrastructure – the choice is yours.

Key benefits for your service management

Learn more about why our service management software audius.CRM Mobile Service powered by Microsoft Dynamics CRM is the perfect solution for your technical field service.

An end-to-end digital process

Say goodbye to media disconnect and duplicate work

  • Automatic and bi-directional data transfer from your ERP system
  • Electronic processing and forwarding of all relevant information
  • Availability of entered data inhouse and as well on the mobile clients
  • Consistent digital process chain from your ERP system to your office-based employees, planning department, field technicians, and back again
How you benefit:
  • Optimized cash flow thanks to reduced throughput time and faster invoicing
  • Maximum process reliability
  • Fewer errors, less duplicate work

A 360° view of the customer

All the information you need, when and where you need it

  • Comprehensive customer data, including every partner and contact
  • Full equipment documentation
  • Installation histories and current activities (tickets, orders, etc.)
  • Service contracts, including maintenance plans and SLAs
  • All information available to back-office and field employees based on their respective authorizations
How you benefit:
  • Less time required for preparation and follow-up work
  • Improved customer meetings thanks to greater transparency

Ticket and escalation management

Intelligent processing of customer inquiries (including hotline integration)

  • KPIs and integrated SLAs provide optimal employee support for each service case
  • An set of contact options for customers (web, e-mail, social media, phone)
  • Comprehensive, timely customer support from representatives equipped with the necessary information and expertise
How you benefit:
  • Faster processing times based on tailored provision of information
  • Employees will be more likely to complete tickets on the first attempt, thus decreasing costs
  • Increased customer satisfaction thanks to better support, faster fix times
  • A constantly available (and expanding) company knowledge base

Optimal staff and resource planning

Comprehensive overview of orders, employees, and resources

  • Whether you need multiple technicians for one customer or one technician for multiple customers, assign the right people to the right locations at the right times
  • Various options for planners (manual, system-supported, or fully automated processes)
  • Factor in scheduled appointments, vacations and other absences, skills, and customer preferences
  • Dynamic geographic view of appointment locations, employees, and resources
How you benefit:
  • Faster responses to changing circumstances
  • Appointments end customers can depend on (including arrival times)
  • Multiple planners access the same common view
  • Greater employee satisfaction based on more transparent workloads

Mobile data entry with the technician client

All orders and information available at a glance + digital service reports providing electronic notifications

  • audius.CRM Mobile Service is OS-agnostic and offers bring-your-own-device support
  • Access every order and other relevant information within a single application
  • Processed information available both on- and offline
  • Results (including processing and transfers) entered into digital service reports
  • Client capable of communicating with machines and measurement instruments
How you benefit:
  • Optimal process support
  • Modern equipment saves technicians time
  • More time for the actual tasks at hand
  • Customers appreciate professional working methods

Microsoft HoloLens

Supporting your field service technician by Mixed Reality

  • Direct on-site support from office-based experts
  • Visualization of 3D models, including manuals for devices, machines, and other equipment
  • Direct availability of all mobile client functions
How you benefit:
  • Optimal support for the technician
  • Modern equipment saves technicians time
  • More time for the actual tasks at hand
  • Forward-thinking solution

Project service automation

Direct planning of commissioning and data transfer to the service department

  • Project-based contracts: Relate quotes and contracts to project plans, cost estimates, billing arrangements, etc.
  • Project planning: Visual project planning and estimation, including predecessors, automated task scheduling, etc.
  • Resource management: Resource information, including skills and proficiencies of your workforce
  • Time and expenses recording: Team members can capture time and expenses via web interface or mobile apps
How you benefit:
  • Create cost estimates, quotes, and contracts
  • Plan and schedule resources
  • Enable team collaboration
  • Capture time, expense, and progress data for real-time insights and accurate invoicing
  • Strengthen and enhance customer loyalty
  • Leverage expertise and project services in every interaction with customers
  • Optimize performance: Set priorities, introduce innovations, and invest in service offerings on the basis of trend analyses

Intelligent reports

Identify trends, assess service quality, and forecast installation stability

  • Comprehensive, centralized data makes both standardized and custom reports possible
  • Countless controlling options, from weekly ticket statistics to support for dynamic pivot tables in Microsoft Excel
How you benefit:
  • Stop merely reacting and start getting proactive by recognizing trends early on, examining service quality, and generating forecasts on installation stability
  • Continuously optimize your service quality and revenues based on integrated sales and marketing data

Microsoft integration

Integrates seamlessly with Microsoft's product ecosystem

  • Combines Dynamics CRM with audius's 20-plus years of experience in field service management
  • audius.CRM Mobile Service dovetails with an set of Microsoft applications, from Office to SharePoint and Skype for Business to increase productivity
  • Easily incorporates new Microsoft services
  • Resulting solution works like a single unified product
How you benefit:
  • Preserving your established workflows increases user acceptance
  • Less time and fewer resources required

Portals

Integrate partners and customers into your processes

  • Use audius.CRM Mobile Service to set up a partner or customer self-service portal
  • Assign authorizations to any number of customers or partners (determining who can view or enter certain information)
  • Grant customers or partners access to a variety of information (manuals, knowledge bases, current status of tickets / orders, etc.)
  • Use a portal to integrate customers or partners into process creation (order generation, for example)
How you benefit:
  • More efficient business relationships
  • Greater information transparency
  • Stronger ties to customers, partners
  • Increased customer satisfaction based on constant service availability

Deployment / architecture

Adapts easily to your requirements and guidelines

  • audius.CRM Mobile Service is available in cloud, on-premise, and hybrid architectures
  • Run your own applications in a hosted or flexible SaaS arrangement
  • Switch architectures anytime (today on-premise, tomorrow in the cloud)
  • audius.CRM Mobile Service integrates into your current IT infrastructure in no time
How you benefit:
  • More time to concentrate on your core business
  • Investment with a focus on utility
  • audius.CRM Mobile Service is extremely flexible, allowing for adaptation to changing demands

Industries

Compatible with every industry, any number of users

  • audius.CRM Mobile Service offers benefits in all industries, making it essentially industry-agnostic
  • The need to accommodate customers from various sectors has made the solution highly flexible
  • audius has cross-industry experience in designing service processes
How you benefit:
  • Take advantage of expertise gathered from numerous companies and projects in a wide range of industries
  • Enter new areas of business without changing your service solution provider

Our expertise

What makes audius the perfect software partner for your technical field service?

  • More than 25 years of experience in field service management
  • First Black Belt partner of field service in the DACH region (Germany, Austria, and Switzerland)
  • Custom enhancements to the field service management solution, such as expense reporting, entry of non-productive time
  • Implementation of German translation of field service on behalf of Microsoft
  • Conducting of field service training for Microsoft employees and partners
  • Long-standing Microsoft Gold Certified Partner
  • Certified quality management
  • An extraordinary drive to innovate (as evidenced by projects related to the Internet of Things (IoT) and augmented reality)

Video

The key features at a glance

Service management solution:

  • A 360° view of the customer
  • Ticket and escalation management
  • Contracts
  • Customer self-service/partner portal
  • Intelligent reports 

 

Resource planning and integration:

  • Dynamic staff and resource planning
  • Automatic routing module
  • Materials management
  • An end-to-end digital process
  • Microsoft integration 

 

Social Media:

  • Social Media resources: share information in your teams and with your customers
  • Using mail, voicemail, or videos based on Skype technology

 

Mobile data entry:

  • Support for “bring-your-own-device” environments
  • Online and offline mode
  • Paperless service reports
  • Checklists and data
  • Connectivity with machines and measurement instruments (IoT)
  • Integration with Microsoft HoloLens
  • Apps for iOS, Android and Windows 7,8 + 10

 

Deployment/architecture:

  • Available in cloud, on-premise, and hybrid architectures
  • Run your own applications in a hosted or flexible SaaS arrangement
  • Wechsel der Architektur jederzeit möglich: heute on-Premise morgen in der Cloud
  • Integrates into your current IT infrastructure in no time e.g. ERP solutions like SAP, Infor, Oracle, Dynamics AX, Dynamics Nav etc.
  • No code, and point-and-click configuration, enable rapid implementation and easy modification

 

ServiceFit Program

Make your field service fit for the future!

Our standardized ServiceFit Program was developed to facilitate fast, tailored implementations of audius.CRM Mobile Service. After all, every company has its own IT structures and guidelines. The ServiceFit Program is designed to customize a ready-to-run installation of audius.CRM Mobile Service based on your exact requirements.

 

ServiceCheck

How the ServiceCheck works
Experienced audius consultants work together with your experts to analyze the status quo of your field service processes. The optimization potential is then identified and substantiated together with the departments involved. Of course, we always keep an eye on the industry benchmark, that is, on what other companies are doing.

Result
Documentation of the status quo and the identified optimization potential, including starting points for shaping your service even more efficiently and increasing your customer loyalty significantly.

 

ServiceWorkshop

How the ServiceWorkshop works
Specialized audius professionals carry out an individual fit-gap-analysis concerning audius.CRM Mobile Service as part of a 2-day workshop together with your experts. The analyzed gaps are documented on a high-level by us for you.

Result
First requirement list for implementing audius.CRM Mobile Service, based on this a target price offer

Personal presentation

To get more information or a personal presentation please contact us.

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