Continuous digital process
Optimal resource planning without media disruptions and duplication of work
Your profit
  • Automatic and bi-directional data transfer from your ERP system
  • Electronic processing and forwarding of all relevant information
  • Availability of entered data inhouse and as well on the mobile clients
  • Consistent digital process chain from your ERP system to your office-based employees, planning department, field technicians, and back again
Your benefit
  • Optimized cash flow thanks to reduced throughput time and faster invoicing
  • Maximum process reliability
  • Fewer errors, less duplicate work
  • Increase in productivity
  • Efficient use of all resources
  • Reliable field service support
360° view of the customer
All the information you need, when and where you need it
Your profit
  • Comprehensive customer data, including every partner and contact
  • Full equipment documentation
  • Installation histories and current activities (tickets, orders, etc.)
  • Service contracts, including maintenance plans and SLAs
  • All information available to back-office and field employees based on their respective authorizations
Your benefit
  • Less time required for preparation and follow-up work
  • Support of all departments involved in the process
  • Improved customer meetings thanks to greater transparency
Ticket and escalation management
Intelligent processing of inquiries and hotline integration
Your profit
  • KPIs and integrated SLAs provide optimal employee support for each service case
  • An set of contact options for customers (web, e-mail, social media, phone)
  • Comprehensive, timely customer support from representatives equipped with the necessary information and expertise
Your benefit
  • Faster processing times based on tailored provision of information
  • Reliable control of resource planning
  • Employees will be more likely to complete tickets on the first attempt, thus decreasing costs
  • More productivity through more detailed information
  • Increased customer satisfaction thanks to better support, faster fix times
  • A constantly available (and expanding) company knowledge base
Optimal staff and ressource planning
Comprehensive overview of reports, orders, employees, and resources
Your profit
  • Whether you need multiple technicians for one customer or one technician for multiple customers, assign the right people to the right locations at the right times
  • Various options for planners (manual, system-supported, or fully automated processes)
  • Factor in scheduled appointments, vacations and other absences, skills, and customer preferences
  • Dynamic geographic view of appointment locations, employees, and resources
Your benefit
  • Faster responses to changing circumstances
  • Appointments end customers can depend on (including arrival times)
  • Multiple planners access the same common view
  • Greater employee satisfaction based on more transparent workloads
Mobile data entry with the technician client
All orders and information at a glance, digital service report with electronic feedback
Your profit
  • audius.CRM Mobile Service is OS-agnostic and offers bring-your-own-device support
  • Access to all relevant informations such as reports and orders within one application
  • Processed information available both on- and offline
  • Results (including processing and transfers) entered into digital service reports
  • Client capable of communicating with machines and measurement instruments
Your benefit
  • Optimal process support
  • Modern equipment saves technicians time
  • More time for the actual tasks at hand
  • Customers appreciate professional working methods
Microsoft HoloLens
Supporting your field service technician by Mixed Reality
Your profit
  • Direct on-site support from office-based experts
  • Visualization of 3D models, including manuals for devices, machines, and other equipment
  • Direct availability of all mobile client functions
Your benefit
  • Optimal support for the technician
  • Modern equipment saves technicians time
  • More time for the actual tasks at hand
  • Forward-thinking solution
  • Consistent support on a digital basis
Project Service Automation
Direct planning of commissioning and data transfer to the service department
Your profit
  • Project-based contracts: Linking offers and contracts with project plans, reports, cost estimates, payment methods, etc.
  • Project planning: Visual project planning and estimation, including predecessors, automated task scheduling, etc.
  • Resource management: Resource information, including skills and proficiencies of your workforce
  • Time and expenses recording: Team members can capture time and expenses via web interface or mobile apps
Your benefit
  • Preparation of cost estimates, offers, reports and contracts
  • Create cost estimates, quotes, and contracts
  • Plan and schedule resources
  • Enable team collaboration
  • Capture time, expense, and progress data for real-time insights and accurate invoicing
  • Strengthen and enhance customer loyalty
  • Leverage expertise and project services in every interaction with customers
  • Optimize performance: Set priorities, introduce innovations, and invest in service offerings on the basis of trend analyses
Intelligent Reports
Identify trends, assess service quality, and forecast installation stability
Your profit
  • Comprehensive, centralized data makes both standardized and custom reports possible
  • Countless controlling options, from weekly ticket statistics to support for dynamic pivot tables in Microsoft Excel
Your benefit
  • Act proactively instead of reacting: Through timely identification of trends, reflection of service quality and predictions of installation stability
  • Optimization of maintenance operations
  • Continuously optimize your service quality and revenues based on integrated sales and marketing data
Microsoft Integration
Integrates seamlessly with Microsoft's product ecosystem
Your profit
  • Combines Dynamics CRM with audius's 20-plus years of experience in field service management
  • audius.CRM Mobile Service dovetails with an set of Microsoft applications, from Office to SharePoint and Skype for Business to increase productivity
  • Easily incorporates new Microsoft services
  • Resulting solution works like a single unified product
Your benefit
  • Increased user acceptance and productivity through familiar workflows
  • Less time and fewer resources required
Integrate partners and customers into your processes
Your profit
  • Use audius.CRM Mobile Service to set up a partner or customer self-service portal
  • Assign authorizations to any number of customers or partners (determining who can view or enter certain information)
  • Grant customers or partners access to a variety of information (manuals, knowledge bases, current status of tickets / orders, etc.)
  • Use a portal to integrate customers or partners into process creation (order generation, for example)
Your benefit
  • More efficient business relationships
  • Greater information transparency
  • Stronger ties to customers, partners
  • Increased customer satisfaction based on constant service availability
Deployment / Architecture
Adapts easily to your requirements and guidelines
Your profit
  • audius.CRM Mobile Service is available in cloud, on-premise, and hybrid architectures
  • Run your own applications in a hosted or flexible SaaS arrangement
  • Architecture can be changed at any time: today on-premise, tomorrow in the cloud
  • audius.CRM Mobile Service integrates into your current IT infrastructure in no time
Your benefit
  • More time to concentrate on your core business
  • Investment with a focus on utility
  • audius.CRM Mobile Service is extremely flexible, allowing for adaptation to changing demands
Branchens of business
Compatible with every industry, any number of users
Your profit
  • audius.CRM Mobile Service offers benefits in all industries, making it essentially industry-agnostic
  • The need to accommodate customers from various sectors has made the solution highly flexible
  • audius has cross-industry experience in designing service processes
Your benefit
  • Take advantage of expertise gathered from numerous companies and projects in a wide range of industries
  • Enter new areas of business without changing your service solution provider
Faster and more efficient solution finding and communication - internal and external
Your profit
  • Embedding of FAQs or an internal knowledge database
  • Access to similar incidents that have already been resolved
  • Problems can be solved by technicians directly on site
Your benefit
  • Conservation of employee resources, as the chatbot provides "first aid" for customer queries
  • Quick help with customer enquiries
  • Demonstration of solution approaches on site, e.g. in maintenance
  • Efficient support throughout the process
Chat module
Simplification of internal communication
Your profit
  • Internal exchange is simplified
  • Hold meetings or group chats
Your benefit
  • Optimization of collaboration
  • Simple and quick exchange of reports including image and text files and deadlines
Remote Video Support
By using Remote Video Support you increase your sales and your quality in the service area – with simultaneous cost reduction!
Your profit

By means of a secure video connection with a mobile device or with Smart Glasses, Remote Video Support can be used both in the environment of your technicians and at customers in connection with your hotline.

KVD Service Congress – digital 2020

Besondere Umstände erfordern besondere Maßnahmen. Insofern war der diesjährige „KVD Service Congress – digital 2020“ ein Paradebeispiel für die Aktualität des Themas Digitalisierung – und für dessen enorme Möglichkeiten.

Eine Messehalle mit fast 30 teilnehmenden Ausstellern gab es auch in diesem Jahr – nur eben als 3D-Abbildung. An den einzelnen Ausstellungsständen warteten lebensechte 3D-Avatare der realen Ansprechpartner – für audius hatten Yasemin Heib und Christian Schilling ihre digitalen Doppelgänger in den virtuellen Raum geschickt. Dadurch konnten Besucher eindeutig erkennen, mit „wem“ sie es zu tun hatten und mit den dahinterstehenden Personen Gespräche via Chatfunktion, Telefon oder Videocall führen. So geht Digitalisierung.

Erkunden Sie jetzt unseren Messestand und downloaden Sie unser Infomaterial.


Field Service

Den größten Mehrwert bietet die umfassende Field Service Lösung – Microsoft Dynamics 365 for Field Service - für Unternehmen im Maschinen- und Anlagenbau oder für Gerätehersteller mit einem Pool von mindestens 15 Mitarbeitern im technischen Außendienst. Field Service Management unterstützt Ihre Mitarbeiter bei allen mobilen Einsätzen pro Tag.

Product information
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Microsoft Dynamics 365 | Field Service

With audius.CRM Mobile Service powered by Microsoft Dynamics 365, audius offers integrated service management that includes effective, visually supported employee scheduling/dispatching and mobile data entry for your technicians. audius.CRM Mobile Service ensures consistent processes and optimal use of all resources within your service organization and can be seamlessly integrated into your existing IT landscape and ERP systems!

Ist kein Erfahrungsbericht
Decisive advantages for your Field Service Management

Benefit from the perfect service management software based on Microsoft Dynamics 365 in combination with 29 years of experience in field service management. This is a perfect mix to optimize resource planning and support the field service. Implement the entire solution, incorporate specific functions into your current system landscape, base your operations in the cloud or on your own IT infrastructure – the choice is yours.

Ist kein Erfahrungsbericht
The ServiceFit Program
Make your field service fit for the future!

The standardized ServiceFit Program was developed to facilitate fast, tailored implementations of audius.CRM Mobile Service. After all, every company has its own IT structures and guidelines. The ServiceFit Program is designed to customize a ready-to-run installation of audius.CRM Mobile Service based on your exact requirements.


How the ServiceCheck works

Experienced audius consultants work together with your experts to analyze the status quo of your field service processes. The optimization potential is then identified and substantiated together with the departments involved. Of course, audius always keeps an eye on the industry benchmark, that is, on what other companies are doing.

Result: Documentation of the status quo and the identified optimization potential, including starting points for shaping your service even more efficiently and increasing your customer loyalty significantly.


How the ServiceWorkshop works

Specialized audius professionals carry out an individual fit-gap-analysis concerning audius.CRM Mobile Service as part of a 2-day workshop together with your experts. The analyzed gaps are documented on a high-level by audius for you.

Result: First requirement list for implementing audius.CRM Mobile Service, based on this a target price offer

Further facts
Field Service Management reduces the effort involved in workforce planning
With our Field Service solution, you can reduce the effort involved in scheduling by far. You have everything at a glance, the system suggests resources based on various criteria (e.g. skills) or plans automatically for you. The workforce planning supports you in the resource planning of the entire workforce. You can control staff requirements, capacity planning, shift planning, personal control and working time management.
On the road or mobile - Field Service maximizes the productivity
Whether you have a network or not - with our mobile solution, which is completely offline-capable, you work quickly and efficiently. The offline rules can be set precisely to avoid long waiting times. This means that the technician always has all the information he needs at his fingertips. For your field service this means shorter reaction times in customer service.
Flexibility through Service Management
Even if your requirements change, e.g. due to tools like workflow engine, you always remain flexible and you can react quickly to changes. Companies that demonstrate flexibility will be able to process customer orders more efficiently - without complications!
What is the goal of workforce management in field service?
• Increase of the First-Time-Fix-Rate
• Saving of manual data transfer through direct data transfer (also reduces the susceptibility to errors)
• Faster billing of services
• Reduction of the time from receiving the order to dispatching it to the technician
• The right technician in the right place at the right time with the right materials
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audius | KVD Foerderkreis
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audius | Microsoft Partner
Benefit from the perfect service management software based on Microsoft Dynamics 365.
Brochure ServiceWorkshop
Customers expect first-class service. We help you to deliver it quickly and efficiently!
Brochure ServiceCheck
Customers expect first-class service. We help you deliver such service quickly and efficiently.
Best Practise
Digitaler Serviceprozess & Technikerunterstützung
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audius CRM Mobile Service
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Success Story Fette Compacting
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