audius as a Managed Service Provider

Managed services are the most modern and flexible form to relieve internal IT and the key to lean IT. Outsourcing precisely defined services significantly reduces the workload on in-house IT departments. The basic idea is that, instead of purchasing and operating your own IT infrastructure and applications as an application company, you outsource all of this to an external managed service provider (MSP). The specific services are then purchased as required at predefined costs. A service level agreement contractually governs the nature, scope, and quality of the service.

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audius | Managed Services Provider

A wide range of managed services are available. These can cover traditional infrastructure requirements, such as the operation of data centers, networks, and security, or the management of modern cloud platforms like AWS and Microsoft. Managed Collaboration, which is the provision of innovative communication and collaboration solutions, Mobile Device Management as a Service, and application-related services like Managed Workplace are also examples of managed services. The level of detail of managed services can also vary and, besides operation only, can include first and second-level support.

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Your Benefits with Managed Services

Easy adoption of best practices:
Managed services give you the immediate benefit of experience acquired from many customers.
Freeing up internal IT:
Outsourcing services frees up your IT department to focus on more value-creating tasks.
More innovations from the in-house IT department:
Nurture innovation by enabling your in-house IT department to focus their process expertise exactly where it is needed.
Satisfied users:
Thanks to our comprehensive knowledge management, highly trained service staff and single point of contact, we are able to achieve a high first contact resolution rate and provide a reliable service.
Fewer staff shortages and less labor turnover:
Service quality remains optimal and is not affected by internal staff shortages and labor turnover.
Economic benefits and cost transparency:
You avoid having to make large investments in areas that do not make a direct contribution to value creation.
Custom-fit solution and flexibility:
You get exactly the service you currently need and have the flexibility to make changes at any time.
Risk minimization and resilience:
We offer you a high level of fail-safety and, in the event of a crisis, can quickly deploy more experienced service engineers or experts for IT operations and security.
Managed Collaboration

Effective collaboration across the company using voice, video, and messaging solutions running on on-premise, hosted, or cloud platforms.

Managed Application

Smooth, secure application operation using business process monitoring in your company.

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Managed Network & Security

Support with all network and security issues for the safeguarding of business processes using a stable, highly available corporate network.

Managed Installation

Fast rollout of amendments to standards and the individual setup of servers, virtual machines, PCs, laptops, and other devices prior to delivery.

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Managed AWS Cloud

Flexible expansion of the data center and IT infrastructure with a gradual migration to secure cloud services.

Managed Data Center

Support with safeguarding and maintaining business process operations in your data center to ensure maximum performance.

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Managed Workplace

The efficient management of every IT-based workstation through care and maintenance services, guaranteeing reliable, up-to-date hardware.

Managed Mobile Devices

Implementation of mobile device-related security requirements and guidelines to guarantee the optimum availability and maximum security of mobile devices.

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Managed Service FAQs

What are managed services?

A managed service in IT is a precisely defined, typically recurring service provided by a specialist provider that is typically billed on a demand or time basis. The type, scope, and quality of the services are contractually defined in advance between the managed service provider (MSP) and customer in a service level agreement (SLA). It might define, for example, IT system and service availability or the response time following a fault. Cloud-based managed services, in particular, are the most modern and flexible form to relieve internal IT.

What is a managed service provider (MSP)?

A managed service provider (MSP) typically provides defined services to multiple customers from a shared infrastructure. The data and processes of the different customers are strictly and securely separated thanks to multi-client capability. The MSP thus achieves economies of scale in costs, personnel, and expertise, which it can pass on to the customers via an attractive pricing model.

What is a service level agreement (SLA) in the context of managed services?

A service level agreement (SLA) defines the level of service a provider agrees to provide and specifies the criteria against which the service will be measured. It defines remedial actions or continuous improvement process (CIP) should the provider fail to meet the agreed service level. This is an important part of any contract with a managed service provider. Standardized SLAs and contracts are now offered for many services.  

Can first(1st)-level support and second(2nd)-level support be part of a managed service?

Services such as IT support or helpdesk can be part of a managed service. The specific scope depends on the customer’s individual service desk architecture. In many cases, it will make sense for first-level support to be provided by a general, in-house, or external team and second-level support by the managed service provider.

What qualities should I look for in a good managed service provider?

There are a number of factors that influence the quality of a managed service provider. First, the provider should be able to demonstrate extensive expertise in the area in question with relevant references and a large pool of specialist staff. Second, a provider with extensive experience in service management is likely to also have considerable expertise in designing service processes. Third, service desk professionalism and capacity are important factors in the provider’s contactability and engagement in the event of problems. High call volumes are an important indicator in this respect, and service hours outside of core hours are also crucial. 

What are the advantages of a managed service provider based in Germany?

As a general rule, the greater the number of non-IT employees who will come into contact with a managed service, the more important it is to have a locally based provider. For example, if a problem occurs with business-critical services, such as Microsoft Teams communications, language or cultural barriers should not stand in the way of resolution. Continuity and specific experience with the customer are also essential, as is knowledge of local data protection policies or general business operations. Providers based in Germany have a clear advantage in these areas.



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