Off
Kein Abstand nach oben
Aus

audius Service Desk – your experts for service management
Normaler Abstand nach oben
Normaler Abstand nach unten

Service management is a central component in the audius service portfolio and enjoys a correspondingly high status. With more than 20 years of experience, first-class service management is part of the audius DNA and brand essence.

The audius Service Desk supports hundreds of thousands of satisfied users in numerous industries and ensures that several thousands incidents are recorded, processed and resolved without a hitch every single day. Our unique, overarching process model for IT and Facility Service is based on ITIL. It pools experience from both worlds as well as many customer situations so that they can be called upon again when dealing with future service jobs.

As digitalization progresses, services are also growing ever closer together. Trends such as IoT and Industry 4.0 are leading to an ever greater overlap in IT and facility service.
In audius, you have a service provider who takes care of everything.

Ist kein Erfahrungsbericht
Normaler Abstand nach oben
Normaler Abstand nach unten
Aus
Aus
Aus
Aus
Aus
Aus
Aus
Off
Aus
Aus

Our solutions
Kein Abstand nach oben
Normaler Abstand nach unten

Trends und Insights
Kein Abstand nach oben
Normaler Abstand nach unten

Aus
Kein Abstand nach oben
Aus
Aus
An

Our answers to frequently asked questions about Service Desk
Kein Abstand nach oben
Normaler Abstand nach unten

What is a service desk?

A service desk is an IT support unit responsible for managing and resolving technical problems and requests within an organization. Unlike a helpdesk, which focuses primarily on resolving technical issues related to products or services, a service desk is a broader IT support function that can handle requests relating to hardware, software, networks, and other IT-related areas. In addition to resolving technical issues, a service desk may also be responsible for managing and coordinating major incidents, performing routine system maintenance, and providing proactive incident prevention support.  

The primary objective of a service desk is to provide a central point of contact for users and customers to report incidents, request services, and seek support. Service desk staff are trained to identify, diagnose, and resolve incidents and service requests quickly and efficiently. 

Service desk support can be provided through a variety of channels, including phone, e-mail, web-based ticketing systems, and live chat. Service desk teams can use IT service management (ITSM) tools and processes to manage incidents and requests, track progress, and ensure service levels and performance targets are met. 

The overall goal of a service desk is to ensure that IT services are delivered efficiently and effectively to meet the needs of the organization and its users. 

How can a service desk improve the service experience of users?

Through the integration of agile service management and Managed Workplace Services, the service desk can respond flexibly and adaptively to changing user requirements. An efficient service desk with robust service concepts guarantees fast response times and clear communication, significantly improving user experience in both IT and facility services.

What are the benefits of remote IT support for service desk operations?

Remote IT support enables service desks to support users regardless of their physical location. This helps to accelerate problem resolution and bring the service to more users. When combined with Managed Workplace Services, this can result in a more efficient and more seamless support experience.

Why is process automation vital for service desks?

Process automation enables service desks to automate predictable, recurring tasks. This speeds up response times, reduces human error, and allows employees to focus on more complex problems that require closer attention.

How do Managed Workplace Services impact service quality?

Managed Workplace Services provide integrated support and management of a user’s IT environment. They help to increase proactivity, reduce downtime, and provide a seamless user experience, improving the overall quality of service.

Kein Abstand nach oben
Aus
Aus
An
An

Normaler Abstand nach oben
Normaler Abstand nach unten