Dynamics 365 Customer Service
Optimized service processes for the best possible customer experience with Copilot support
Support your service staff with the ideal software solution! By simplifying and automating day-to-day business activities, Dynamics 365 Customer Service boosts employee effectiveness and increases customer satisfaction.
+49 7151 36900319
Biographie
Serdar Dedesah beschäftigt sich seit fast 10 Jahren mit den Business-Lösungen von Microsoft und ist als Vertriebsleiter für den Software-Bereich bei audius tätig. Er ist ein nativer Tech-Enthusiast, der immer am Puls der Zeit ist.
Product information
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Interface which combines day-to-day and knowledge management activities and simplifies them through automation or other tools, leaving service agents more time to focus on their demanding core business activities.
Enables agents to communicate with customers through various channels such as e-mail, phone, chat, SMS, Facebook, Twitter and WhatsApp.
The agent productivity boosting module for core customer service allows multiple sessions to run simultaneously in a single workspace.
Benefits
vorteile
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Downloads
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Microsoft Copilot verbindet KI mit Ihren Unternehmensdaten und steigert so Effizienz und Kreativität. Dieser Guide zeigt drei Gründe, warum Copilot unverzichtbar für Ihre Service-Teams ist.
FAQ
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What is Dynamics 365 Customer Service and what benefits does it offer?
Dynamics 365 Customer Service provides a centralized platform that optimizes service processes, automates daily tasks, and increases customer satisfaction — enhanced with Copilot support.
How does Dynamics 365 Customer Service improve knowledge and case management?
The intuitive interface consolidates knowledge articles, case data, and automation tools in a single workspace. This enables agents to respond faster and handle complex tasks more efficiently.
What omnichannel features are included in Dynamics 365 Customer Service?
The solution supports customer communication via email, phone, chat, SMS, and social platforms such as Facebook, Twitter, and WhatsApp — all seamlessly integrated.
How does Copilot support service agents in their daily work?
Copilot assists with drafting replies, summarizing cases, searching knowledge bases, and resolving complex inquiries faster — boosting productivity and response quality.
Can service agents work on multiple cases at the same time?
Yes. With the multi-session workspace, agents can handle multiple service sessions simultaneously and switch between cases efficiently without losing context.
