Products & Services

Dynamics 365 Customer Service

Optimized service processes for the best possible customer experience with Copilot support

Support your service staff with the ideal software solution! By simplifying and automating day-to-day business activities, Dynamics 365 Customer Service boosts employee effectiveness and increases customer satisfaction.

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AUTORAUTHOR
Real name
Christian Schilling
Division Director Software

+49 (7151) 369 00 - 289

+49 (7151) 369 00 - 289

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Benefits
Product information
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Benefits
vorteile

Enthusiastic customers become loyal fans
Impress your customers with optimized service processes, and generate more leads from referrals.
Customer self-service possible
Microsoft Dynamics 365 allows you to set up external customer engagement portals, relieving the pressure on service staff and increasing customer satisfaction.
Knowledge Management
Provides specialized articles and information to support technicians on site as well as dedicated training management.

Product information
info
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Depending on your customer service-related requirements, you can choose or combine different app experiences.

Customer Service Hub

Interface which combines day-to-day and knowledge management activities and simplifies them through automation or other tools, leaving service agents more time to focus on their demanding core business activities.

Omnichannel for customer service

Enables agents to communicate with customers through various channels such as e-mail, phone, chat, SMS, Facebook, Twitter and WhatsApp.

Customer Service Workspace

The agent productivity boosting module for core customer service allows multiple sessions to run simultaneously in a single workspace.

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Functions
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  • Swift resolution of customer issues through comparison with similar inquiries
  • Release of information to the knowledge base
  • Definition and checking of scope service on base of Service Level Agreements (SLAs)
  • Productivity monitoring with reports and dashboards
  • Integration of AI simplifies and accelerates issue resolution
  • Embedding of live chats
  • Remote video support
  • Setup of customer engagement portals
  • Conversations over different channels
  • Support for multiple simultaneous sessions
  • Proactive IoT service fixes machine problems independently
  • Gathering customer feedback ensures consistently high quality of service
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Our certifications and awards
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Microsoft Solutions Partner - Business Applications | audius
Microsoft Solutions Partner - Modern Work | audius

Trends und Insights
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Dynamics 365 Field Service
Your solution for efficient service management and smooth service processing for technical field staff.
With Copilot support, you achieve optimum resource utilization and sustainable cost reduction combined with greater customer satisfaction.
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How can I help you?
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Profile picture for user Christian Schilling
AUTORAUTHOR
Real name
Christian Schilling
Division Director Software

+49 (7151) 369 00 - 289

+49 (7151) 369 00 - 289