Dynamics 365 Customer Service

Dynamics 365 Customer Service

Optimized service processes for the best possible customer experience with Copilot support
Support your service staff with the ideal software solution! By simplifying and automating day-to-day business activities, Dynamics 365 Customer Service boosts employee effectiveness and increases customer satisfaction.
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Profile picture for user Stefan Wambacher
AUTORAUTHOR
Managing Director audius Freilassing
Product information
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Product information
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Customer Service-Hub
Intuitive Service Interface for Efficient Case and Knowledge Management

Interface which combines day-to-day and knowledge management activities and simplifies them through automation or other tools, leaving service agents more time to focus on their demanding core business activities.

Omnichannel for customer service
Omnichannel Communication for Seamless Customer Interaction

Enables agents to communicate with customers through various channels such as e-mail, phone, chat, SMS, Facebook, Twitter and WhatsApp.

Customer Service Workspace
Boost Productivity: Manage Multiple Service Sessions in One Unified Workspace

The agent productivity boosting module for core customer service allows multiple sessions to run simultaneously in a single workspace.

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Benefits
vorteile
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Early problem resolution
Identify and resolve problems before they arise.
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Omni-channel support
Whether by email, phone, or social media, your customers enjoy seamless service across all communication channels.
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Language-independent support
With AI support, you can serve your customers in all languages.
referenzen
Porträtfoto eines lächelnden Mannes (Jürgen Hernadi) im Business-Outfit vor blauem Hintergrund.

"For many years, we have valued the fair and straightforward cooperation on an equal footing. The audius team knows how to present us with solutions that are not only good, but also tailor-made, even for challenging tasks. Especially in the Service Module of Microsoft Dynamics 365, but also in audius' own products, the application has always been able to scale with our growing demands and has made many users happy."

Jürgen Hernadi
Group IT-Director (CIO)
systemair

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KVD-Partnerlogo des Serviceverbands KVD, das die Mitgliedschaft und Zusammenarbeit im Bereich Service Management hervorhebt.
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Downloads
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Die Top 3 Argumente für Microsoft Copilot! - JPG 100KB
Quick Guide
Quick Guide: Die Top 3 Argumente für Microsoft Copilot!
Document
Die Top 3 Argumente für Microsoft Copilot v2.pdf (1.38 MB)
Die Top 3 Argumente für Microsoft Copilot!

Microsoft Copilot verbindet KI mit Ihren Unternehmensdaten und steigert so Effizienz und Kreativität. Dieser Guide zeigt drei Gründe, warum Copilot unverzichtbar für Ihre Service-Teams ist.

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FAQ
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What is Dynamics 365 Customer Service and what benefits does it offer?

Dynamics 365 Customer Service provides a centralized platform that optimizes service processes, automates daily tasks, and increases customer satisfaction — enhanced with Copilot support.

How does Dynamics 365 Customer Service improve knowledge and case management?

The intuitive interface consolidates knowledge articles, case data, and automation tools in a single workspace. This enables agents to respond faster and handle complex tasks more efficiently.

What omnichannel features are included in Dynamics 365 Customer Service?

The solution supports customer communication via email, phone, chat, SMS, and social platforms such as Facebook, Twitter, and WhatsApp — all seamlessly integrated.

How does Copilot support service agents in their daily work?

Copilot assists with drafting replies, summarizing cases, searching knowledge bases, and resolving complex inquiries faster — boosting productivity and response quality.

Can service agents work on multiple cases at the same time?

Yes. With the multi-session workspace, agents can handle multiple service sessions simultaneously and switch between cases efficiently without losing context.

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Profile picture for user Stefan Wambacher
AUTORAUTHOR
Managing Director audius Freilassing
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Microsoft Dynamics 365 for satisfied customers
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