Benefits
No need to arrange holiday or sickness cover
Complete transparency of costs
Ticket-based or flat fee
Improving end-user satisfaction
thanks to direct assignments at the workplace
Reduced ticket processing time
Replication of the manufacturer’s interface
in the event of a defect
Avoidance of redundancies
through configuration of the network elements
Information
Support for IT service users

A swift response to inquiries and flexible resolution of IT problems make a clear contribution to employee satisfaction while also improving efficiency of day-to-day business.

Enjoy swift assistance with IT questions
with audius Managed Services for Onsite

audius Managed Services for Onsite help you ensure the daily availability of networked IT workstations within an IT infrastructure. Managed Services include the following: incident and request processing in the data center or directly for end users as well as 1st and possibly 2nd level support. We also offer all services throughout the life of IT workstations and mobile devices—from installation through relocation, upgrades, modifications, and disposal. 

Tailored to individual requirements, the service can be expanded at any time. audius Managed Services for Onsite supports employees in their daily work by relieving them of operational IT support tasks. 

The audius services

Strategy

  • Greater customer satisfaction 
  • More time to concentrate on your core business 

Implementation

  • Incident and request management on site 
  • Assistance for workplaces 
  • Support for mobile devices 
  • IMAC-D services 

Care & Culture

  • Support for end-users on site 
  • Knowledge management 
  • Support for data centers 

Service Management

  • Service times up to 24/7 
  • Continuous optimization as part of CIP, e.g. training, process optimization 
  • Control of on-site assignments on basis of qualified job planning 
  • Reporting of defined SLAs
Downloads
Brochure
In the area of onsite support alone, we support more than 30,000 IT workstations
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