Services

Software Support

audius offers you product support for proprietary software, provides user training, and supports you with on-site and remote software installations.

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Real name

Piermarco Costanza

Head of Support

+49 (7151) 369 00 - 400

Benefits

Information

Benefits

vorteile

Comprehensive expertise

We help you with your challenges

Availability

Our team can be contacted by e-mail, telephone, or ticket system

Service Level Agreements

Defined Service Level Agreements guarantee fast response times

Monitoring

Individual monitoring of your systems and interfaces

Remote Support

Fast access to your system via TeamViewer

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Team Viewer Quicksupport

› QuickSupport

› QuickJoin (Meeting)

Defined contact persons

You will be given at least 2 named contact persons who know your systems in detail

High First Time Fix Rate

We usually resolve your problem after the first contact is made

Customized trainings

You will receive your individual training offer for the respective applications

Product support

informationen

Our experts are there for you! audius Software Support is your single point of access for all issues. The team will be happy to respond to your technical inquiries and installation requests, and is available to support you with any challenge. We offer maintenance and service contracts based on individual Service Level Agreements.

Based on its extensive specialist knowledge on the respective applications, audius is able to provide training in house at the customer or at audius’ premises.

Since most issues can be resolved remotely, audius provides its customers with a TeamViewer client which can be used immediately without installation.

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