Benefits
Comprehensive expertise
We help you with your challenges
Availability
Our team can be contacted by e-mail, telephone, or ticket system
Service Level Agreements
Defined Service Level Agreements guarantee fast response times
Monitoring
Individual monitoring of your systems and interfaces
Remote Support
Fast access to your system via TeamViewer
Team Viewer Quicksupport
Defined contact persons
You will be given at least 2 named contact persons who know your systems in detail
High First Time Fix Rate
We usually resolve your problem after the first contact is made
Customized trainings
You will receive your individual training offer for the respective applications
Product support

Our experts are there for you! audius Software Support is your single point of access for all issues. The team will be happy to respond to your technical inquiries and installation requests, and is available to support you with any challenge. We offer maintenance and service contracts based on individual Service Level Agreements.

Based on its extensive specialist knowledge on the respective applications, audius is able to provide training in house at the customer or at audius’ premises.

Since most issues can be resolved remotely, audius provides its customers with a TeamViewer client which can be used immediately without installation.

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