Dynamics 365 Customer Service
Optimized service processes for the best possible customer experience
Support your service staff with the ideal software solution! By simplifying and automating day-to-day business activities, Dynamics 365 Customer Service boosts employee effectiveness and increases customer satisfaction.
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Serdar Dedesah beschäftigt sich seit fast 10 Jahren mit den Business-Lösungen von Microsoft und ist als Vertriebsleiter für den Software-Bereich bei audius tätig. Er ist ein nativer Tech-Enthusiast, der immer am Puls der Zeit ist.
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Customer Service Hub
Interface which combines day-to-day and knowledge management activities and simplifies them through automation or other tools, leaving service agents more time to focus on their demanding core business activities.
Omnichannel for customer service
Enables agents to communicate with customers through various channels such as e-mail, phone, chat, SMS, Facebook, Twitter and WhatsApp.
Customer Service Workspace
The agent productivity boosting module for core customer service allows multiple sessions to run simultaneously in a single workspace.
