Personalized customer communication
Provide content which is tailored to your customers, conveying the right message at the right touchpoint over the right channel.
Professional content for your marketing initiatives
Intuitively customizable templates help your marketing team design e-mails and product landing pages with personalized content.
Optimize customer contact coordination
Use the drag-and-drop customer contact history designer to create a holistic customer experience for marketing, sales, commerce, and service.
Context-sensitive communication with customers
All contacts have a target group-specific path with an interactive structure that takes into account customer prospects. This allows campaigns to be better orchestrated and helps to increase long-term customer retention.
Simple collaboration using LinkedIn
Reduce administrative costs and import leads acquired using LinkedIn’s lead tools directly into Dynamics 365 Customer Insights.
Better insight into marketing return on investment (MROI)
Dashboards and reports show you the success of campaigns and initiatives in real time. Merge sales and marketing data to better manage the impact of your initiatives.
Improve trust in customer communications
Access tools and features meeting compliance requirements and privacy policies, and reliably protect customer data.

Product information

Dynamics 365 Customer Insights: More effective customer communications

Dynamics 365 Customer Insights offers a selection of solutions designed to help increase the productivity of your marketing department and improve coordination with sales. Some of these solutions are also available as packages or add-ons for other Dynamics 365 products.

Intelligent marketing from A to Z

Dynamics 365 Customer Insights has all the tools you need to meet the requirements of modern marketing strategies and projects, including tools for e-mail marketing, tracking customer contacts, managing and controlling leads, and producing digital marketing materials. Dynamics 365 Customer Insights also supports you with the organization and logistics of online and offline events, such as webinars, meetings or conferences, as well as creating and evaluating of online surveys.

Seamless connectivity with the Microsoft universe

Microsoft Dynamics 365 Customer Insights integrates seamlessly with other solutions in the Microsoft family. It includes customized interaction with Dynamics 365 Sales or Dynamics 365 Customer Service.



audius | Dynamics 365 Marketing
  • Uniform, customizable platform for all marketing activities
  • Organize and maintain customer contacts across all channels
  • Graphical overview of contact history and customer interactions
  • Simple document creation with digital asset management, reusable content, and professional templates
  • A/B testing and analyses to improve content performance
  • Creation of contact histories
Ist kein Erfahrungsbericht
Normaler Abstand nach oben
Normaler Abstand nach unten
audius | Dynamics 365 Marketing
  • Real-time KPIs and dashboards with all key performance data
  • Better protection of customer data courtesy of harmonized release and a connection to Microsoft Cloud
  • GDPR-compliant treatment of customer data
  • Process automation thanks to integrated workflows
Ist kein Erfahrungsbericht
Normaler Abstand nach oben
Normaler Abstand nach unten


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