• Products & Services

    Dynamics 365 Customer Insights

    Intelligently controlled customer communication

    Increase the impact of your marketing with a personalized customer experience across all touchpoints. Benefit from structured workflows and closer customer engagement to strengthen your brand's positioning against competitors.

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    Profile picture for user Serdar Dedesah
    AUTORAUTHOR
    Real name
    Serdar Dedesah
    Head of Sales Software Division

    +49 7151 36900319

    Serdar Dedesah beschäftigt sich seit fast 10 Jahren mit den Business-Lösungen von Microsoft und  ist als Vertriebsleiter für den Software-Bereich bei audius tätig. Er ist ein nativer Tech-Enthusiast, der immer am Puls der Zeit ist.

    +49 7151 36900319

Products & Services

Dynamics 365 Customer Insights

Intelligently controlled customer communication

Increase the impact of your marketing with a personalized customer experience across all touchpoints. Benefit from structured workflows and closer customer engagement to strengthen your brand's positioning against competitors.

Mehr erfahrenDiscover more
Microsoft Solutions Partner - Modern Work | audius
Microsoft Solutions Partner - Business Applications | audius
Mehr erfahren Discover more 0
Profile picture for user Serdar Dedesah
AUTORAUTHOR
Real name
Serdar Dedesah
Head of Sales Software Division

+49 7151 36900319

Serdar Dedesah beschäftigt sich seit fast 10 Jahren mit den Business-Lösungen von Microsoft und  ist als Vertriebsleiter für den Software-Bereich bei audius tätig. Er ist ein nativer Tech-Enthusiast, der immer am Puls der Zeit ist.

+49 7151 36900319

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Benefits
Product information
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Benefits
vorteile

Personalized customer communication
Provide content which is tailored to your customers, conveying the right message at the right touchpoint over the right channel.
Professional content for your marketing initiatives
Intuitively customizable templates help your marketing team design e-mails and product landing pages with personalized content.
Optimize customer contact coordination
Use the drag-and-drop customer contact history designer to create a holistic customer experience for marketing, sales, commerce, and service.
audius | Jerome Drees | ver.di

J. Drees
Head of IT
ver.di Bildung + Beratung gGmbH

"audius supported us with the introduction of Dynamics 365 Sales and Customer Insights. With an agile project approach, it was possible to adapt the solutions to our industry-specific requirements in a taregeted manner. The collaboration with audius was very pleasant and we are looking forward to future joint projects."

Romuald Podyma
Manager of Sales & Operations Office
iTSM Consulting GmbH

"In close cooperation with audius GmbH, iTSM Consulting GmbH carried out a successful migration from HubSpot to Dynamics 365. audius GmbH provided us with excellent support during the implementation and data migration, helping us to make our sales and marketing activities even more efficient. Particularly noteworthy is the significant improvement of our sales process through the introduction of automated customized workflows and a new approval process."

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Product information
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Dynamics 365 Customer Insights: More effective customer communications

Dynamics 365 Customer Insights offers a selection of solutions designed to help increase the productivity of your marketing department and improve coordination with sales. Some of these solutions are also available as packages or add-ons for other Dynamics 365 products.

Intelligent marketing from A to Z

Dynamics 365 Customer Insights has all the tools you need to meet the requirements of modern marketing strategies and projects, including tools for e-mail marketing, tracking customer contacts, managing and controlling leads, and producing digital marketing materials. Dynamics 365 Customer Insights also supports you with the organization and logistics of online and offline events, such as webinars, meetings or conferences, as well as creating and evaluating of online surveys.

Seamless connectivity with the Microsoft universe

Microsoft Dynamics 365 Customer Insights integrates seamlessly with other solutions in the Microsoft family. It includes customized interaction with Dynamics 365 Sales or Dynamics 365 Customer Service.

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Functions
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  • Uniform, customizable platform for all marketing activities
  • Organize and maintain customer contacts across all channels
  • Graphical overview of contact history and customer interactions
  • Simple document creation with digital asset management, reusable content and professional templates
  • A/B testing and analyses to improve content performance
  • Creation of contact histories
  • Real-time KPIs and dashboards with all key performance data
  • Better protection of customer data courtesy of harmonized release and a connection to Microsoft Cloud
  • GDPR-compliant treatment of customer data
  • Process automation thanks to integrated workflows
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Our certifications and awards
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Microsoft Solutions Partner - Business Applications | audius
Microsoft Solutions Partner - Modern Work | audius

Trends und Insights
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Profile picture for user Serdar Dedesah
AUTORAUTHOR
Real name
Serdar Dedesah
Head of Sales Software Division

+49 7151 36900319

Serdar Dedesah beschäftigt sich seit fast 10 Jahren mit den Business-Lösungen von Microsoft und  ist als Vertriebsleiter für den Software-Bereich bei audius tätig. Er ist ein nativer Tech-Enthusiast, der immer am Puls der Zeit ist.

+49 7151 36900319

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