Facility Service Desk
Quality and efficiency combined
Faulty lighting elements, faults in the building automation system, inadequate cleaning or delays in processing orders: These are just a few examples of incidents that can throw a smooth-running operation off course or frustrate users. This is where a modern facility service desk comes into its own.
How you benefit from the audius Facility Service Desk
vorteile
Product information
produktinformation
A central point of contact for facility service
The audius Facility Service Desk is a central point of contact for all disruptions, requests and orders in plants and buildings. We will ensure the smooth running of your plant sites and buildings with top levels of efficiency and quality of service. This includes operating the building automation system, collecting, analyzing and handling incidents plus supervising external service provides in building automation, administration, energy and media supply, disposal and cleaning as well as all other relevant services.
References
referenzen
Many customers from a wide range of industries already count on audius for facility services. We will be happy to provide you with further references and sample projects in a personal meeting.
Service Desk FAQs
faqs
What are self-services?
Self-service is a support model that allows end users to solve their own problems or fulfill their own service requests without the need for direct assistance from a support agent. Self-service solutions are typically provided via a web-based portal or mobile application and allow users to access a range of resources and tools to help them resolve their own issues.
Common examples of self-service solutions include:
Knowledge base articles: End users can access a library of articles and resources to help them troubleshoot or provide answers to frequently asked questions.
Chatbots: Chatbots can provide automated assistance to end users through natural language processing and machine learning, helping them resolve issues or fulfill service requests without the need for human intervention.
Self-service portals: These provide users with a set of tools and resources, including the ability to log and track their own incidents or service requests, view status updates, and access a range of self-help resources.
Video tutorials: Users can access video tutorials and other multimedia resources to learn how to use software applications, devices, or other technologies.
Self-service solutions offer organizations a number of benefits, including greater efficiency, lower costs, and higher end-user satisfaction. By giving users the tools and resources they need to resolve their own issues, organizations can free up their support staff to focus on more complex issues. At the same time, the availability of faster and more convenient support options improves end-user satisfaction.
Why are self-service options in the service desk important?
Self-service options promote personal responsibility and speed up solutions, especially in 1st level support. Users can answer simple IT problems or facility questions themselves, which reduces the workload on the service desk. Especially in the context of remote IT support, self-service tools enable continuous support without direct human interaction.
What is proactive service desk management?
Proactive service desk management identifies potential IT or facility issues before they escalate. This is particularly important in incident management. Through proactive measures and regular monitoring, the service desk can minimize downtime and continuously improve the quality of IT and facility services.
What are the advantages of service desk outsourcing?
Service desk outsourcing can offer cost savings, as well as access to specialized expertise and better scalability. In particular, it can allow companies to focus on their core competencies while external experts take care of IT and facility support issues. This can also lead to improved service concepts and higher IT service quality.
What role do feedback tools play in the service desk?
Feedback tools enable service desks to learn directly from users. This provides valuable insight into areas that require improvement and encourages continuous improvement initiatives. This can be crucial for both IT and facility support measures.
PARTNERSHIPS / MEMBERSHIPS
partner
Contact
kontakt
Our experts look forward to talking to you personally
Talk to us about outsourcing your facility service desk to audius. We will be happy to show you your individual potential for improved service quality and significant cost savings in a holistic approach – from service strategy through to service operation.