Services

IT Service Desk

Your central contact point for all service enquiries and IT problems!

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Mathias Diwo

Division Director Managed Services

+49 (7151) 369 00 - 333

Benefits

vorteile

Improved user satisfaction

due to automation

Swifter ticket processing

High first call resolution rate

Short response times

Uninterrupted accessibility

Information

informationen

The basis for more reliable processes

within the company

Besides saving a business time and money, uninterrupted processes also avoid delays in project implementation.

Perfect support

with audius Managed Services for the Service Desk

audius Managed Services for the Service Desk is a single point of access for all service requests and IT issues throughout the company. Managed Services include the following: 1st and 2nd level support as well as administrative activities for the Service Desk.

We can, on request, also take on all ticket processing activities, including monitoring and reporting. Holistic support offering swift problem resolution and a prompt response to inquiries.

The audius services in service management

leistungen

Strategy

ITIL based, best in class, tailored to individual requirements
Processes aligned with support philosophy
Help Desk as SPOC for employee requests

Technology

Demonstrating a migration and transition path
Assisting with process design
Providing support in German and English
Own ITSM toolset (optional)

Care & Culture

Dedicated/shared desk
1st level support for standard applications
Knowledge management

Service Management

Process monitoring
Service times up to 24/7
Reporting of defined SLAs
Control of special processes, e.g. major incident process

Downloads

downloads

Brochure

We support more than 150,000 users in the IT and non-IT environment and process more than 47,000 tickets per month.

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Contact

kontakt