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IT Service Desk

Satisfied users are more productive

IT disruptions or long, drawn-out service requests frustrate users, disrupt processes and delay projects, so a first-class IT service desk not only ensures satisfied users who can unleash their full productivity but is also a prerequisite for a high level of efficiency and successful projects.

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Profile picture for user Mathias Diwo
Real name
Mathias Diwo
Division Director Managed Services

+49 (7151) 369 00 - 333

Benefits
Product information
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How you benefit from the audius IT Service Desk
vorteile

Better service
Outstanding quality of service is ensured thanks to audius' many years of experience, vast methodological expertise and adoption of best practices.
Satisfied users
Thanks to our comprehensive knowledge management, highly trained service staff and single point of contact, we are able to achieve a high first contact resolution rate and provide a reliable service.
Freeing up resources and focusing internal IT
Outsourcing your IT service desk frees you up to focus your IT on more value-creating tasks. You can inspire your IT team with exciting projects instead of monotonous service provision.
Avoiding staff shortages and fluctuation
Service quality is not affected by internal staff shortages and fluctuation.
Access to innovations and state-of-the-art technology
You learn from the best, optimize your service processes and gain access to state-of-the-art technologies.
Economic benefits and cost transparency
You avoid having to make large investments in areas that do not make a direct contribution to value creation.
Custom-fit solution and flexibility
You get exactly the service you currently need and have the flexibility to make changes at any time.
Risk minimization and resilience
We offer you a high level of fail-safety and, in the event of a crisis, can quickly deploy more experienced service staff or experts for IT operations and security.

Product information
produktinformation

audius Incidents
IT Service Desk – the first level should be the best level
The audius IT Service Desk is a central point of contact for all users with IT problems or service requests.

Our services are modular and can be customized to individual needs. This includes first and second level support, management of users and authorizations as well as administrative activities surrounding the IT service desk as single point of contact. We are also happy to provide user support for standard applications.
If required, we can also take over management of the entire ticket processing workflow, including monitoring and reporting of the agreed SLA.
We work according to a proven process and control model based on ITIL, which we adapt to your needs while implementing best practices and utilizing our extensive experience in service management.

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audius Service Strategy
All-round approach ensures success from the beginning to the end

audius supports you with a full-service solution, from service strategy and design through implementation to ongoing operations. This ensures that you never lose sight of any aspect of the complex structure of a modern IT service desk and that you always have a reliable partner at your side. The focus is on continuous improvement in order to recognize all potential and implement it in a verifiable manner.

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350000

users benefit from our support

70
+

IT support agents

›
20

years of experience

What makes audius IT Service Desk different from other services

The audius IT Service Desk provides a unique combination of technical, organizational and specialist expertise based on total customer focus.

We have over ten years of experience in running our IT Service Desk for numerous companies and organizations in Germany and currently support about 350,000 users.
We provide Dedicated or Shared Desk with service hours according to your needs up to 24/7 – but always 100 percent "Made in Germany", in German and in English.
If required, we can supplement our IT Service Desk with the in-depth expertise of several hundred employees in IT consulting, security auditing or managed services – from the data center to the cloud and from the network to the modern workplace.
We use the full range of the acclaimed ITIL process model, thus providing reliable processes, detailed benchmarks and best practices.
We achieve high first-time resolution rates through excellent structured incident recording and first-class knowledge management.
We use a sophisticated method for the transition of your IT service desk to us, which has already proven itself in more than 40 projects.
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audius | IT_ZERT
FAZ Höchste Qualität für audius
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References
referenzen

Many customers from a wide range of industries already count on audius for IT Service. We will be happy to provide you with further references and sample projects in a personal meeting.

IT Service Desk Gebäude | audius
IT Service Desk in the manufacturing industry

Seit mehr als acht Jahren erbringt audius den zentralen IT Service Desk für einen großen, mittelständischen Hersteller von Reinigungsgeräten. Wir leisten First-Level-Support, managen User und Berechtigungen in AD und SAP, bearbeiten DV-Anträge und optimieren Ressourcen – mit begeisterten Nutzenden und zu vernünftigen Kosten.

IT Service Desk Arztpraxis | audius
Extended accessibility in IT Service Desk

We provide the IT service desk, in particular first-level support, for an association of statutory health insurance registered doctors with approx. 1,400 users. The service is provided outside core working hours. Our service covers comprehensive incident and service request management in accordance with ITIL. This includes, for example, recording, qualifying, prioritizing and processing IT service requests, remote service for the whole IT workstation and user support for the standard software deployed.

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Contact

Our experts look forward to talking to you personally.

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