Contact • Locations • Phone +49 7151 369 00 0
Services

IT Service Desk

Your central contact point for all service enquiries and IT problems!

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Profile picture for user Mathias Diwo
Real name
Mathias Diwo
Division Director Managed Services

+49 (7151) 369 00 - 333

Benefits
Information
Our services
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Benefits
vorteile

Improved user satisfaction
due to automation
Swifter ticket processing
High first call resolution rate
Short response times
Uninterrupted accessibility

Information
informationen

The basis for more reliable processes
within the company

Besides saving a business time and money, uninterrupted processes also avoid delays in project implementation.

Perfect support
with audius Managed Services for the Service Desk

audius Managed Services for the Service Desk is a single point of access for all service requests and IT issues throughout the company. Managed Services include the following: 1st and 2nd level support as well as administrative activities for the Service Desk. 

We can, on request, also take on all ticket processing activities, including monitoring and reporting. Holistic support offering swift problem resolution and a prompt response to inquiries.

The audius services in service management
leistungen

Strategy

  • ITIL based, best in class, tailored to individual requirements 
  • Processes aligned with support philosophy
  • Help Desk as SPOC for employee requests

Technology

  • Demonstrating a migration and transition path 
  • Assisting with process design 
  • Providing support in German and English 
  • Own ITSM toolset (optional)

Care & Culture

  • Dedicated/shared desk 
  • 1st level support for standard applications 
  • Knowledge management 
     

Service Management

  • Process monitoring
  • Service times up to 24/7
  • Reporting of defined SLAs
  • Control of special processes, e.g. major incident process

Downloads
downloads

Contact
kontakt