Services
IT Service Desk
Satisfied users are more productive
IT disruptions or long, drawn-out service requests frustrate users, disrupt processes and delay projects, so a first-class IT service desk not only ensures satisfied users who can unleash their full productivity but is also a prerequisite for a high level of efficiency and successful projects.
How you benefit from the audius IT Service Desk
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What makes audius IT Service Desk different from other services
The audius IT Service Desk provides a unique combination of technical, organizational and specialist expertise based on total customer focus.
We have over ten years of experience in running our IT Service Desk for numerous companies and organizations in Germany and currently support about 350,000 users.
We provide Dedicated or Shared Desk with service hours according to your needs up to 24/7 – but always 100 percent "Made in Germany", in German and in English.
If required, we can supplement our IT Service Desk with the in-depth expertise of several hundred employees in IT consulting, security auditing or managed services – from the data center to the cloud and from the network to the modern workplace.
We use the full range of the acclaimed ITIL process model, thus providing reliable processes, detailed benchmarks and best practices.
We achieve high first-time resolution rates through excellent structured incident recording and first-class knowledge management.
We use a sophisticated method for the transition of your IT service desk to us, which has already proven itself in more than 40 projects.
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Our experts look forward to talking to you personally.
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