Benefits
vorteile
Information
informationen
The audius services in service management
leistungen
Strategy
- ITIL based, best in class, tailored to individual requirements
- Processes aligned with support philosophy
- Help Desk as SPOC for employee requests
Technology
- Demonstrating a migration and transition path
- Assisting with process design
- Providing support in German and English
- Own ITSM toolset (optional)
Care & Culture
- Dedicated/shared desk
- 1st level support for standard applications
- Knowledge management
Service Management
- Process monitoring
- Service times up to 24/7
- Reporting of defined SLAs
- Control of special processes, e.g. major incident process
Downloads
downloads
Brochure
We support more than 150,000 users in the IT and non-IT environment and process more than 47,000 tickets per month.
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Contact
kontakt